We partner with a Twilio, a provider of unified messaging platforms. We buy a phone # in your area code (this prevents customer confusion) that is dedicated to your business. Out of the box, we provide reservation confirmations using Twilio, but we have programmed a host of services including: reminders, follow ups, surveys, waiver signatures, etc.
We charge $5.00 a month for the phone # and access to this service. The usage fee is very low at $0.0075 a text (1,000 text cost $7.50) and is bill a few times a year.
For must clients, SMS Text messages improve the communication with their customer and/or solve a problem (example: getting timely equipment returns).
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